Dr. Thisara Weerasinghe was at ITN Digital to talk about “Building Next-Generation Software: Balancing User Experience and Business Realities.” He used simple, relatable examples and delivered a strong message highlighting the key points developers need to understand to effectively interact with users.
Modern software development is evolving fast. Users today expect solutions that are future-ready, easy to use, consistent, and reliably connected. From banking to healthcare to transportation, people rely on software for essential daily tasks—checking balances, consulting doctors, or booking a cab.
One key goal is minimizing user actions. The fewer steps a user takes, the smoother the experience and the more efficiently businesses can operate. For example, consider an ATM: traditionally, a user selects a language, enters an ID, types a PIN, then checks their balance. Ideally, software could automatically recognize the user and present the balance instantly. This reduces effort and increases satisfaction.
However, the business world is complex. Even so, companies can optimize common paths—like using biometric authentication at ATMs—to make processes faster while complying with rules.
Another important factor is standardizing validation messages. Clear, consistent, and helpful messages improve usability, reduce errors, and simplify maintenance, especially across multiple platforms or languages. Coupled with robust connectivity, which ensures real-time updates and reliable data transfer, software becomes both user-friendly and resilient.
In short: next-generation software succeeds when it is
user-centric, standardized, and resilient, even in a decentralized,
multi-vendor business world. By focusing on minimal user effort, clear communication,
and robust connectivity, developers can create solutions that delight users
while supporting practical business needs.